911 dispatchers rarely get credit for the job they do. They aren’t on the list of professions you see people talking about appreciating around holiday time or anything like that. They provide an absolutely essential service to everyone in America. Many people don’t think about the stressful situations these people find themselves in everyday. Talking to someone who has a serious injury, or someone who might even die can’t be an easy job. Yet these people come to work day in and day out and provide caring and comfort to people who are in terrible situations. These 911 dispatcher facts may show what the daily realities these heroes (yes, I said heroes) face.
1. 911 Dispatchers Actually Have Regulars, Like A Bar: These are people who regularly call 911 to complain about the same ailment and request emergencies services.
2. If You Hang Up You Can Still Be Tracked: Officers will show up at the place the call was made. If this happens to you, stay on the line and explain to the dispatcher that it was a mistake. This will save time and resources.
3. Dispatchers Are Amazing Multi-Taskers: Dispatchers like to keep busy in between calls, and even during. Many will take up knitting to keep from having idle hands. Some are so good they can knit while giving someone CPR instructions!
4. They Don’t Give A Damn Why It Happened: Many people feel the need to justify the situation they are in. Dispatchers really don’t care however, because it will not alter how they handle the call.
5. Landlines Are Better For Tracking: If you have the ability, use a landline to contact 911. The location of a landline is much easier track than a cellular signal.
6. Butt Dials Are Very Common: Get this, the Federal Communications Commission believes that roughly half of all 911 calls are accidental butt dials. In New York City alone, around 84 million calls a year are simply the result of a pocket dial.
7. Baby Calls Are The Worst: This would be the worst part of this job. Dispatchers have described the mood change throughout the whole room when they receive a call about a baby not breathing. Everyone is collectively rooting for the dispatcher to be able to do something. The ones that don’t turn out well are very hard to let go of they’ve said.
8. Dispatchers Can Be Traumatized By Calls: A study recently found that many dispatchers will experience PTSD (Post Traumatic Stress Disorder) from some of the experiences they have on the phones. Hearing someone take their last breath on the phone would not be something many people could deal with multiple times.
9. You Don’t Even Need To Be Able To Talk: There are many situations where the person calling 911 may not be able to talk. Dispatchers have a system for this. They use button pushes as answers to the questions they are asking.
10. Calls Go In Order Of Importance: Calls definitely have a hierarchy of importance. Calls that involve violence or injury definitely go to the top. If it is property disturbance or minor auto accident, you will most likely be pushed to the back of the order.
11. Most Calls Are Not Emergencies- Did you know that 95% of 911 calls are non-emergencies? That’s right, only 5% of the calls these dispatchers receive are legitimate emergencies. The rest are people complaining about things that have no business on a 911 phone line such as parking and traffic tickets.
12. These People Are Human Lie Detectors: Dispatchers will mentally analyze the tone of your voice and the context of your conversation. Through this analysis, they can usually determine whether you are lying or not, and react accordingly.
There are many tricks of the trade that go along with being a 911 dispatcher. These 911 dispatcher facts show some of the intense situations these people face on a daily basis. Constantly dealing with people’s problems is not something I’m sure most of us could ever do. This is why these people deserve way more respect than they are given. You should definitely keep this 911 dispatcher facts in mind the next time you have to place a call to them. Hopefully you never have to though.
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